Student Grievances
Each student is encouraged to resolve concerns through a dispute resolution process or directly with the individual(s) involved. The Division of Student Affairs offers a number of options and methods for resolving nonacademic issues. Students may use the online Student Grievance Form for nonacademic issues. “Conflict resolution is defined as a positive process whereby individuals resolve issues in an informal or formal atmosphere, or where issues are resolved as part of the ongoing interaction between individuals.”
The Online Student Grievance Form
The online Student Grievance Form for Nonacademic Issues should state and specify the following information:
- the type of grievance
- by whom and for what reason the grievance is sought
- date or dates, names, and addresses (if applicable) of any witnesses
- what remedy and/or solution is being sought
The grievance must be filed within 30 business days of the alleged incident and/or grievance. The University will determine on a case-by-case basis whether complaints filed after this deadline will be considered. The Office of the Vice President for Student Affairs and Dean of Students will follow its concept of “reasonable fairness” in seeking to resolve the matter.
All parties involved with the grievance will be notified of the complaint and/or grievance, may know the source of the complaint, and will be allowed to provide pertinent information in addressing the grievance.
In some instances, such as cases regarding disciplinary action, personal records, sexual harassment and discrimination, an investigation may be appropriate and conducted by the Vice President for Student Affairs and Dean of Students or his designee.
A written determination as to the validity of the grievance and a description of the resolution, if any, will be issued by the Vice President and Dean of Students and a copy forwarded to the student with the complaint and/or grievance.
The Vice President and Dean of Students will review the grievance and notify the student with the complaint and/or grievance of the resulting determination in writing within 15 business days. A possible solution may involve mediation.
The right of a student to a prompt and equitable resolution of the complaint filed will not be delayed by the student’s pursuit of other remedies, such as filing a complaint with the responsible state/federal department or agency.
If, after exhausting the Reinhardt University internal grievance procedure, Reinhardt University has not responded to a student’s satisfaction, or a satisfactory remedy has not been found, it is the right of the student to contact GA-SARA for further investigation into the issue.
Student complaints can be filed with the Georgia Non-Public Postsecondary Education Commission, gnpec.georgia.gov. In order for GA-SARA to initiate an investigation, a student must exhaust all available grievance procedures established by Reinhardt University.
Each student is encouraged to resolve concerns through a dispute resolution process or directly with the individual(s) involved. The Office of Student Affairs offers a number of options and methods for resolving nonacademic issues.
Student Grievance Form for Nonacademic Issues
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